Terms & Conditions

Welcome to Driyoz. These Terms & Conditions (“Terms”) govern your access to and use of the Driyoz website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. About Driyoz

Driyoz is an online brand engaged in the sale of chocolates and confectionery products. All products displayed on our website are subject to availability.

2. Acceptance of Terms

By using this website, you confirm that you are legally capable of entering into a binding contract under applicable laws and that you agree to comply with these Terms & Conditions in full.

3. Pricing & Taxes

All prices displayed on the Driyoz website are inclusive of applicable taxes unless stated otherwise.
Driyoz follows fair pricing practices and strives to ensure accuracy at all times.
In the event of a pricing error, Driyoz reserves the right to cancel or modify orders placed at an incorrect price, even after order confirmation.

4. Shipping Policy

Driyoz offers free shipping across all serviceable locations, with no additional delivery charges.
Delivery timelines may vary depending on location and logistical factors.
Driyoz shall not be held responsible for delays caused by circumstances beyond our control.

5. Order Placement & Payment

By clicking the “Buy” or “Place Order” button, you confirm your intent to purchase the selected products.
You represent and warrant that you have the legal right and sufficient funds to complete the transaction.
All payments must be made through authorized payment gateways available on the website.
Driyoz reserves the right to refuse or cancel any order at its discretion.

6. Product Information

Product images are for illustrative purposes only and may vary slightly from the actual product.
Driyoz reserves the right to modify, discontinue, or update product offerings, flavors, or packaging without prior notice.

7. Allergy Disclaimer

Driyoz products may contain or come into contact with nuts, dairy, soy, and flavored chocolate ingredients.

Customers with allergies or dietary restrictions are advised to carefully review product descriptions before consumption.
Driyoz shall not be liable for any allergic reactions resulting from the consumption of its products.

8. Use of Website

You agree not to:

Misuse the website or interfere with its operation.
Attempt unauthorized access to any part of the website or its systems.
Use the website for unlawful or fraudulent purposes.

9. Intellectual Property

All content on the Driyoz website, including text, images, logos, graphics, and design elements, is the property of Driyoz and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Driyoz shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

11. Indemnification

You agree to indemnify and hold harmless Driyoz, its directors, employees, and partners from any claims, damages, or losses arising from your violation of these Terms.

12. Modifications to Terms

Driyoz reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon posting.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact Driyoz through the details provided on our website.

Shipping Policy

1. Order Processing

All orders placed on the Driyoz website are processed and packed within 1–2 business days from the date of order confirmation, subject to product availability.

2. Delivery Timeline

Once dispatched, orders are typically delivered within 3 to 7 business days, depending on the customer’s location, courier service coverage, and logistical factors.

3. Shipping Charges

Driyoz offers free shipping across all serviceable locations. No additional delivery charges will be levied on the customer.

4. Order Tracking

Upon dispatch, customers will receive a shipment tracking code via email or message, enabling them to monitor the status of their order until delivery.

5. Delivery Delays

While Driyoz makes every effort to ensure timely delivery, delays caused by courier partners, weather conditions, or circumstances beyond our control shall not be the responsibility of Driyoz.

Return, Refund & Cancellation Policy

Due to the nature of our products, Driyoz follows a strict but fair return and refund policy.

1. Returns

As Driyoz products are food and consumable items, returns are not accepted once the product packaging has been opened or tampered with.
This policy is in place to maintain hygiene, safety, and product quality standards.

2. Damaged or Incorrect Products

In the event that a customer receives a damaged product or an incorrect item/flavor, they must notify Driyoz within 24 hours of delivery.
Customers are required to share clear photographic evidence of the damaged package or incorrect product for verification.

3. Resolution

Upon successful verification, Driyoz will, at its discretion:
- Replace the product with a new pack at no additional cost, or
- Issue a refund to the original payment method.

4. Order Cancellations

Customers may request order cancellation only before the order has been shipped.
Once the order is dispatched, cancellations will not be permitted.

5. Refund Processing

Approved refunds will be processed within a reasonable time frame and credited back through the original payment mode or other suitable means as determined by Driyoz.